Job Description
Join our award-winning team as a Local Customer Service Representative in San Jose! We're urgently hiring motivated professionals to deliver exceptional support to our Bay Area clients. This full-time role offers immediate start with competitive compensation and comprehensive benefits package. Work in a vibrant, collaborative environment where your skills directly impact customer satisfaction and business growth. Perfect for career changers and experienced service professionals seeking stability and advancement opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and product issues using CRM tools and knowledge base
- Document interactions accurately in Salesforce while maintaining data integrity
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT scores and resolution targets
- Proactively identify upsell opportunities based on customer needs
- Participate in weekly training to stay updated on product updates
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities with attention to detail
- Ability to multitask in fast-paced setting while maintaining composure
- High school diploma or equivalent; bilingual Spanish preferred
- Available for flexible shifts including weekends/holidays