Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and transform how you get paid! We're seeking empathetic professionals to deliver exceptional support while enjoying the financial flexibility of daily pay. No experience? No problem – we provide comprehensive paid training to set you up for success. This is your chance to build a rewarding career in Charlotte's thriving service industry while maintaining work-life balance.
Our team thrives on creating positive customer experiences through problem-solving and relationship-building. With competitive hourly rates, health benefits, and advancement opportunities, ConnectCare Solutions invests in your growth. Ready to earn daily and make an immediate impact? Apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, scheduling, and service issues using CRM systems and internal resources
- Document interactions accurately and maintain detailed case records
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed quality metrics for response time and customer satisfaction scores
- Participate in ongoing training to refine product knowledge and service techniques
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience or willingness to complete paid training
- Strong verbal/written communication skills and active listening abilities
- Proficiency with Microsoft Office and willingness to learn CRM platforms
- Ability to multitask in fast-paced environment while maintaining composure
- Positive attitude and problem-solving mindset
- Reliable transportation to our Charlotte office for training and team meetings