Job Description
Join our award-winning customer service team in Oklahoma City and make a real impact on your community! We're seeking passionate individuals to become the voice of our local clients, providing exceptional support and building lasting relationships. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth is prioritized. Immediate start available for motivated professionals ready to excel in a dynamic role.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing issues, product inquiries, and service complaints using CRM systems
- Document interactions accurately and maintain detailed customer records
- Collaborate with technical and sales teams to resolve complex customer needs
- Meet/exceed performance metrics including resolution rates and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a fast-paced environment
- Exceptional communication skills with clear, professional verbal/written abilities
- Proficiency with Microsoft Office Suite and CRM platforms (Salesforce experience a plus)
- Strong problem-solving skills with ability to remain calm under pressure
- Must pass background check and drug screening
- Ability to work flexible shifts including evenings and weekends as needed