Job Description
Join our award-winning team as a Local Customer Service Representative in Atlanta! We're seeking passionate individuals to deliver exceptional support to our community. Enjoy a dynamic work environment with growth opportunities and competitive benefits. Our hiring event on October 20th offers immediate interviews—apply today to start your career journey!
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with professionalism
- Resolve customer inquiries regarding products/services using CRM tools
- Document interactions accurately in our customer database
- Collaborate with team leads to escalate complex issues
- Meet/exceed performance metrics for response times and resolution rates
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in local markets
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Strong attention to detail and multitasking abilities
- Passion for serving Atlanta-area communities