Job Description
Join our award-winning team in the heart of San Francisco! CustomerFirst Solutions is seeking passionate Local Customer Service Representatives to deliver exceptional support to our diverse clientele. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic environment.
As the face of our brand, you'll handle inquiries, resolve issues, and build lasting relationships with customers across the Bay Area. Our commitment to employee development ensures you'll gain valuable skills in communication, problem-solving, and conflict resolution.
Responsibilities
- Respond to inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues, billing questions, and service disruptions efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to escalate complex issues and track resolution progress
- Meet or exceed performance metrics including call quality and customer satisfaction scores
- Participate in ongoing training to stay updated on products, services, and industry trends
- Support customer retention initiatives through proactive relationship-building
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills and active listening abilities
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office Suite
- Strong problem-solving skills with the ability to remain calm under pressure
- Ability to work flexible shifts including weekends and holidays
- Valid California driver's license (required for occasional field visits)
- Bilingual (Spanish/English) candidates strongly encouraged to apply