Job Description
Join CityServe Solutions as a Local Customer Service Representative and become the heartbeat of our Philadelphia community! We're seeking passionate individuals to deliver exceptional support to our valued local clients. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for growth within a dynamic team environment. Our commitment to employee development ensures you'll thrive while making a tangible impact on customer satisfaction.
Responsibilities
- Handle inbound/outbound calls, emails, and live chats from Philadelphia-area customers
- Resolve billing inquiries, service disruptions, and product issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to escalate complex issues requiring specialized support
- Proactively identify upsell opportunities to enhance customer experience
- Participate in weekly training sessions to refine product knowledge
- Meet/exceed monthly performance metrics including resolution time and satisfaction scores
Qualifications
- High school diploma or equivalent required; associate degree preferred
- 1+ years of customer service experience in local market environments
- Proficient in CRM software (Salesforce experience a plus)
- Exceptional communication skills with clear Philadelphia-area dialect awareness
- Strong problem-solving abilities with multitasking aptitude
- Availability for flexible shifts including weekends and holidays
- Basic computer proficiency with typing speed of 40+ WPM
- Valid Pennsylvania driver's license for occasional field visits