Job Description
Join our award-winning team as a Local Customer Service Representative in Houston! We're seeking dedicated professionals to deliver exceptional customer experiences with weekly pay and immediate start opportunities. No prior experience required—comprehensive training provided! Enjoy a supportive environment where your empathy and problem-solving skills shine while helping clients resolve inquiries efficiently.
Why join us?
- Competitive hourly pay with weekly direct deposits
- Comprehensive benefits package (health/dental/vision)
- Clear career advancement paths
- Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues using CRM tools while maintaining service quality standards
- Document interactions accurately in customer databases
- Collaborate with team members to resolve escalated cases
- Meet performance metrics including CSAT scores and resolution times
- Continuously update product knowledge through training modules
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM systems
- Ability to multitask in fast-paced environments
- Basic typing skills (35+ WPM)
- Customer service experience highly valued
- Flexible availability including weekends
- Must pass background check and drug screening