Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and become the heart of our community-focused team! We're seeking passionate individuals to deliver exceptional support to Georgia residents through our award-winning service platform. Enjoy a stable career with comprehensive paid training, competitive benefits, and opportunities for growth within our expanding Texas operations. No experience needed – we provide all the tools you need to succeed!
Why Join Us?
- Comprehensive paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions in CRM system with 100% accuracy
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Collaborate with Texas-based support teams for complex cases
- Participate in continuous improvement initiatives
- Maintain deep knowledge of Georgia service offerings
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent communication and problem-solving skills
- Ability to navigate multiple software systems simultaneously
- Strong typing proficiency (40+ WPM)
- Reliable transportation to Atlanta office
- Flexibility to work occasional weekends/holidays
- Georgia residency required for local market expertise