Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and launch your career with paid training! We're seeking empathetic professionals to deliver exceptional support to our San Diego community. Enjoy flexible hours, comprehensive training, and a collaborative environment where your growth matters. Help us transform customer experiences while building valuable skills for future opportunities in San Diego or beyond.
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries with empathy
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics for resolution times and satisfaction
- Participate in ongoing training to enhance product knowledge
- Identify trends to improve customer experience processes
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient in multitasking and time management
- Ability to thrive in fast-paced environments
- Basic computer literacy (CRM systems, MS Office)
- Positive attitude and problem-solving mindset