Job Description
Join our award-winning customer experience team as a Local Customer Service Representative in Charlotte! We're seeking passionate individuals to deliver exceptional weekend support to our community-based clients. Enjoy competitive pay, premium weekend shift incentives, and a collaborative environment where your voice matters. No night shifts or late hours – just rewarding weekend work with growth opportunities.
Why You'll Love This Role:
- Fixed weekend schedule (Saturdays & Sundays) with weekday flexibility
- Comprehensive training and career advancement path
- Performance bonuses and recognition programs
- Modern downtown Charlotte office with free parking
Responsibilities
- Handle high-volume customer inquiries via phone, email, and in-person with empathy and professionalism
- Resolve billing, technical, and service issues using proprietary CRM tools
- Process transactions and maintain accurate customer records
- Collaborate with field teams to coordinate local service requests
- Identify improvement opportunities in customer workflows
- Meet/exceed KPIs for resolution time and satisfaction scores
- Participate in quarterly local community outreach initiatives
Qualifications
- 1+ years customer service experience in local service industry
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional communication skills with regional dialect awareness
- Ability to work independently and in team-based environment
- Weekend availability mandatory (no exceptions)
- High school diploma or equivalent; college degree preferred
- Valid North Carolina driver's license for occasional client visits