Job Description
Join ConnectCare Solutions as a Night Shift Chat Support Specialist and become the digital lifeline for our Philadelphia community! We're seeking empathetic communicators to deliver exceptional customer support through our chat platform during evening hours. This role offers immediate start for candidates ready to make an impact without delays. Enjoy competitive pay, comprehensive training, and a supportive remote-first culture. If you thrive in fast-paced environments and value helping others, this is your opportunity to grow with an innovative tech company.
Responsibilities
- Provide real-time chat support to resolve customer inquiries across multiple platforms
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with technical teams to escalate complex issues efficiently
- Monitor chat queues during night shifts with average response time <60 seconds
- Contribute to knowledge base improvements through feedback and documentation
- Support 24/7 operations by covering weekend rotations as scheduled
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or chat support experience
- Exceptional written communication with 60+ WPM typing speed
- Proficiency with Zendesk, Salesforce, or similar CRM tools
- Ability to work independently during night shifts (11 PM - 7 AM)
- Strong problem-solving skills with multitasking capabilities
- Reliable internet connection and quiet home workspace