Job Description
Join our award-winning customer service team in Charlotte, NC! We're seeking passionate individuals to deliver exceptional support to our local community. No experience required – we provide comprehensive paid training to launch your career in customer service. Enjoy competitive pay, benefits, and a supportive work environment. Grow with us as we expand our Virginia operations!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing inquiries and service issues using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Collaborate with technical teams to resolve complex customer concerns
- Meet/exceed monthly performance metrics for quality and efficiency
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Proficient with Microsoft Office Suite and CRM platforms
- Ability to multitask in fast-paced environment
- Previous customer service experience preferred but not required
- Must pass background check and drug screening
- Authorized to work in the United States