Job Description
Immediate openings for Customer Service Professionals! Join our dynamic team at Global Support Solutions Inc. during our urgent hiring event. We're seeking passionate individuals to deliver exceptional customer experiences across multiple industries. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive environment.
Why join us?
- Sign-on bonuses for qualified candidates
- Flexible scheduling options
- Free professional development training
- Health, dental, and vision insurance
- 401(k) with company match
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical and billing issues efficiently using CRM systems
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed performance metrics including CSAT and AHT
- Collaborate with technical teams to resolve complex escalations
- Participate in continuous improvement initiatives
- Train on new products and services quarterly
Qualifications
- 1+ years customer service experience required
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional communication and problem-solving skills
- Ability to type 40+ WPM with 98% accuracy
- High school diploma or equivalent (college preferred)
- Flexible availability including weekends and holidays
- Must pass background check and drug screen
- Experience with B2B support preferred