Job Description
Join NexCare Solutions and become part of our dynamic customer service team in Sacramento! We're seeking passionate individuals to deliver exceptional support while enjoying the flexibility of daily pay. Perfect for those needing immediate income or work-life balance, this role offers competitive compensation and a supportive environment. Help us redefine customer experiences while building your career in Northern California's thriving service industry.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and process payments with daily pay options
- Document interactions in CRM systems with 99% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Participate in ongoing training for product knowledge
- Maintain compliance with company policies and regulations
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2C environment
- Proficiency with CRM software (Salesforce, Zendesk)
- Excellent verbal/written communication skills
- Ability to work flexible shifts including weekends
- Strong problem-solving and conflict resolution abilities
- Basic math skills for payment processing
- Background check and drug screen required