Job Description
Join our award-winning team as a Local Customer Service Representative in vibrant Nashville, TN! We're seeking passionate individuals to deliver exceptional support to our community. This immediate-hire position offers competitive pay, comprehensive benefits, and career growth opportunities. Our upcoming hiring event on October 15th provides a streamlined application process with same-day interviews.
As a cornerstone of our Nashville operations, you'll be the first point of contact for valued customers, ensuring positive experiences that build loyalty. We provide paid training, flexible scheduling, and a supportive team environment where your contributions are recognized.
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat
- Resolve billing inquiries, technical issues, and service complaints
- Document interactions accurately in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex cases
- Maintain service level targets and customer satisfaction metrics
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Available to work evenings/weekends as needed