Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and become the heart of our client interactions! We're seeking passionate individuals to deliver exceptional support in Austin, Texas. No experience required – we provide comprehensive paid training to equip you with the skills needed to thrive. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a supportive environment.
What We Offer:
- Full-time position with consistent schedule
- 4-week paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service-related issues using proprietary systems
- Document interactions accurately in CRM software
- Collaborate with team members to resolve complex customer scenarios
- Meet daily performance metrics for call quality and resolution time
- Identify opportunities for process improvements
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal and written communication skills
- Ability to navigate multiple software systems simultaneously
- Problem-solving aptitude with attention to detail
- Comfortable working in a fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Positive attitude and customer-first mindset
- Must pass background check and drug screening