Job Description
Join our dynamic team as a Local Customer Service Representative and become the face of our Philadelphia community! We're seeking passionate individuals to deliver exceptional customer experiences while supporting our growing clientele. This full-time role offers immediate start and the opportunity to make a real impact in your neighborhood.
CityCare Solutions values local talent and offers competitive compensation, comprehensive benefits, and a supportive work environment. If you thrive in fast-paced settings and enjoy building relationships, we want to meet you!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and in-person interactions
- Resolve customer issues with empathy and efficiency while maintaining service standards
- Process transactions, orders, and returns using our proprietary CRM system
- Collaborate with team members to improve service workflows and customer satisfaction
- Document interactions accurately and maintain detailed customer records
- Participate in ongoing training to stay updated on products and policies
- Meet performance metrics including call handling time and resolution rates
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in local retail or service industry
- Exceptional communication skills with clear, professional verbal/written abilities
- Strong problem-solving aptitude and conflict resolution expertise
- Proficiency with Microsoft Office Suite and customer service software
- Ability to work flexible shifts including evenings and weekends
- Philadelphia residency required for local community connection