Job Description
Join our award-winning customer support team in Denver! We're seeking passionate Local Customer Service Representatives with paid training to deliver exceptional experiences. Enjoy daily pay, competitive wages, and career growth opportunities. Our modern downtown office offers a collaborative environment with flexible scheduling options. Benefit from comprehensive onboarding, mentorship programs, and performance-based incentives. Apply today to start your career in customer service with a company that values your growth and financial well-being!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process transactions and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution times
- Contribute to process improvements based on customer feedback
- Adhere to compliance protocols and security standards
- Support new hire training initiatives as a subject matter expert
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in local markets
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional communication and problem-solving abilities
- Ability to work flexible shifts including weekends
- Strong attention to detail and organizational skills
- Passion for helping diverse communities
- Basic data entry typing speed (40+ WPM)