Job Description
Join ConnectHub Solutions as a Chat Support Specialist and become the frontline hero of our digital customer experience! We're seeking passionate communicators to deliver exceptional support via live chat for our diverse client base. This immediate-start opportunity offers competitive compensation, comprehensive benefits, and a collaborative environment where your problem-solving skills shine. Perfect for tech-savvy individuals who thrive in fast-paced digital interactions and want to make an immediate impact in LA's vibrant tech scene.
Responsibilities
- Deliver real-time customer support via live chat across multiple digital platforms
- Resolve technical inquiries, billing issues, and product troubleshooting efficiently
- Maintain detailed documentation of customer interactions and resolutions
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics including response time and CSAT scores
- Continuously update product knowledge through training resources
Qualifications
- Minimum 1 year customer support experience (chat/phone/email)
- Exceptional written communication skills with 50+ WPM typing speed
- Proficiency with CRM tools (Zendesk, Intercom, or similar)
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; college degree preferred
- Authorized to work in the US with no sponsorship requirements