Job Description
Join our dynamic team at Oakland Community Services as a Part-Time Customer Service Representative! We're hosting a special hiring event for motivated individuals who thrive in fast-paced environments. This role offers competitive pay, flexible scheduling, and opportunities for growth. Help us deliver exceptional service to our diverse community while building valuable skills in communication and problem-solving. Event Details:
• Date: June 15, 2024
• Time: 10 AM - 3 PM
• Location: 555 Broadway Street, Oakland, CA
• On-site interviews available. Bring your resume and enthusiasm!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve issues efficiently using CRM systems and established protocols
- Document interactions accurately in customer databases
- Collaborate with team members to escalate complex cases
- Process transactions and maintain service standards
- Participate in ongoing training to enhance product knowledge
- Support cross-functional projects during peak seasons
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Proficiency with Microsoft Office and CRM software
- Excellent verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekends and evenings
- Valid California driver's license (if field visits required)