Job Description
Join our award-winning customer support team in Pennsylvania! We're seeking passionate individuals to deliver exceptional local service experiences. As a Local Customer Service Representative, you'll become the voice of our community while enjoying comprehensive paid training, competitive benefits, and career advancement opportunities. Work in a dynamic environment where your skills directly impact customer satisfaction and regional growth.
What We Offer:
- Full-time schedule with consistent hours
- 4-week paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Tuition reimbursement
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat for Pennsylvania-based clients
- Resolve billing, technical, and service issues using proprietary CRM systems
- Document interactions and maintain accurate case records in compliance with PA regulations
- Collaborate with regional teams to implement local service improvements
- Upsell products/services based on customer needs and market trends
- Participate in quarterly performance reviews and skill development sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in Pennsylvania or similar region
- Strong written and verbal communication skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to work flexible shifts including weekends
- Valid Pennsylvania driver's license (if field visits required)
- Pass background check and drug screening