Job Description
Join our award-winning team at Detroit Community Services! We're hosting an exclusive hiring event for passionate Local Customer Service Representatives to become the voice of our community. This role offers competitive pay, comprehensive benefits, and opportunities for career growth within our Detroit headquarters. As a cornerstone of our operations, you'll directly impact resident satisfaction while building meaningful connections in your own neighborhood. Event Details: October 15, 2023 | 9AM-4PM | 123 Woodward Ave. Walk-ins welcome!
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions
- Resolve inquiries, complaints, and service requests within SLA targets
- Maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Process applications, registrations, and service enrollments
- Identify and escalate systemic issues for process improvement
- Participate in quarterly community outreach initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional verbal/written communication skills
- Ability to navigate multiple systems simultaneously
- Valid Michigan driver's license (for occasional off-site duties)
- Availability for flexible shifts including weekends