Job Description
Join our award-winning customer service team in San Francisco! We're seeking dedicated Local Customer Service Representatives for immediate hire positions with comprehensive paid training. Enjoy competitive pay, health benefits, and career advancement opportunities in a vibrant downtown setting. Perfect for career changers or those seeking stable employment with growth potential.
Responsibilities
- Resolve customer inquiries via phone, email, and in-person interactions
- Process orders, returns, and service requests with precision
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Meet performance metrics including CSAT scores and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong written and verbal communication skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to multitask in fast-paced environment
- Positive attitude with problem-solving mindset
- Valid California driver's license for occasional field visits