Job Description
Join our award-winning team as a Local Customer Service Representative in vibrant Miami! We're urgently hiring passionate individuals to deliver exceptional service to our local community. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment. Immediate openings available!
As a key member of our customer experience team, you'll be the voice of our brand, resolving inquiries with empathy and professionalism. We offer paid training, flexible scheduling, and a supportive team culture. Apply today and start your career journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience required
- Proficient in Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and patience
- Ability to work flexible shifts including weekends
- Bilingual (English/Spanish) highly desirable
- Positive attitude with customer-first mindset