Job Description
Join MetroConnect Solutions as a Local Customer Service Representative and become the voice of our vibrant Detroit community! We're seeking passionate individuals to deliver exceptional support to our valued customers. Enjoy comprehensive paid training, a collaborative team environment, and opportunities for career advancement. If you're dedicated to helping others and thrive in fast-paced settings, this is your chance to grow with us.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests while maintaining accurate records
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Identify and escalate complex issues requiring specialized attention
- Meet performance metrics for call quality, resolution time, and customer satisfaction
- Continuously update product knowledge through training modules
- Contribute to process improvements through feedback and suggestions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or call center experience
- Exceptional communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask and prioritize in dynamic environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work occasional evenings or weekends as needed
- Valid work authorization and reliable transportation