Job Description
Join our award-winning customer support team in Cleveland and make an immediate impact! We're seeking passionate Local Customer Service Representatives to deliver exceptional experiences for our community-based clients. Enjoy the stability of weekly pay, flexible scheduling options, and comprehensive training – all while launching your career in a growth-oriented environment. No nights or weekends required!
Why Choose Us?
• Weekly paychecks deposited directly
• Comprehensive benefits package
• Career advancement opportunities
• Modern downtown workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with first-contact resolution
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex cases
- Meet/exceed quality and productivity metrics
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities