Job Description
Join our dynamic team as a Local Customer Service Representative and make an immediate impact in your community! We're seeking passionate individuals to deliver exceptional support to Houston residents. With weekly pay and immediate start opportunities, this role offers the perfect blend of stability and flexibility. Enjoy a supportive work environment where your contributions are valued, and gain experience that opens doors to career advancement.
Our ideal candidate thrives in fast-paced settings, possesses excellent communication skills, and is committed to resolving customer inquiries with empathy and efficiency. If you're ready to launch your customer service career in a company that invests in its people, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and patience
- Resolve billing, technical, and service-related issues efficiently
- Document all interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics including call quality and resolution times
- Provide proactive support to enhance customer satisfaction
- Participate in ongoing training to stay updated on products/policies
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years customer service experience in a local market
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and multitasking aptitude
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible hours including weekends
- Valid Texas driver's license (for occasional field visits)
- Background check and drug test required