Job Description
Join GlobalConnect Solutions as a Local Customer Service Representative and become the heart of our client experience. We're seeking passionate professionals to deliver exceptional support to Kansas City residents while enjoying the flexibility of remote work. As a cornerstone of our community-focused team, you'll handle inquiries, resolve issues, and build lasting relationships—all while advancing your career in a supportive, growth-oriented environment. Benefits include: comprehensive health insurance, 401(k) matching, paid training, and monthly performance bonuses.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat for Kansas City clients
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data privacy
- Collaborate with local teams to implement region-specific service improvements
- Meet/exceed performance metrics including CSAT scores and resolution targets
- Identify upsell opportunities to enhance customer experience and business growth
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience with remote work exposure
- Proficiency in CRM platforms (Salesforce, Zendesk) and MS Office
- Exceptional communication skills with Midwestern regional dialect awareness
- Ability to work independently in home office with reliable internet
- Strong problem-solving skills with conflict resolution aptitude
- Available for flexible shifts including evenings and weekends