Job Description
Join Our Award-Winning Team in Long Beach!
Coastal Connect Solutions is urgently hiring passionate Local Customer Service Representatives for our Long Beach headquarters. No experience necessary – we provide comprehensive PAID TRAINING to launch your career in customer excellence. Enjoy competitive pay, benefits, and a vibrant workplace culture in the heart of Southern California.
Why Apply?
• Urgent openings with immediate start dates
• 100% paid training program (4 weeks)
• Career advancement opportunities
• Health/dental/vision benefits after 90 days
• Employee discounts on local services
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with empathy and efficiency
- Document interactions in CRM systems with 99% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in team training sessions to refine skills
- Support local community outreach initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Clear communication skills in English (bilingual a plus)
- Basic computer proficiency (typing 35+ WPM)
- Ability to work flexible shifts (evenings/weekends)
- Positive attitude and problem-solving mindset
- Valid California driver's license (for occasional off-site duties)
- Pass background/drug screening