Job Description
Immediate openings for dynamic Call Center Professionals in Chicago, NY, and remote positions! Join our award-winning customer experience team at Customer Connect Solutions Inc., where we transform customer interactions into lasting relationships. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making an impact in the heart of America's business hubs.
Why join us? • Industry-leading training programs • Career advancement opportunities • Health/dental/vision coverage • Remote work flexibility • Performance bonuses
Responsibilities
- Handle 50+ inbound/outbound calls daily with exceptional customer service
- Resolve billing inquiries, technical issues, and service complaints
- Meet/exceed KPIs for call quality, resolution time, and CSAT scores
- Utilize CRM systems (Salesforce, Zendesk) to document interactions
- Collaborate with technical teams for complex escalations
- Participate in weekly performance reviews and training sessions
- Maintain 99% accuracy in customer data entry and reporting
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Typing speed 40+ WPM with 95% accuracy
- Proficient in Windows OS and CRM platforms
- Excellent verbal communication and active listening skills
- Ability to work rotating shifts (including weekends)
- Reliable internet for remote positions (minimum 50 Mbps)
- Must pass background check and drug screening