Job Description
Join our award-winning team as a Local Customer Service Representative in Philadelphia! We're seeking passionate individuals to deliver exceptional support to our community. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment. On-site hiring event scheduled for October 15th! Perfect for career changers or those seeking stable, meaningful work.
Responsibilities
- Handle inbound/outbound calls and emails from Philadelphia-area customers
- Resolve billing inquiries, service issues, and account modifications
- Document interactions accurately in CRM systems
- Collaborate with local team members to resolve complex cases
- Proactively identify opportunities to improve customer satisfaction
- Participate in quarterly community outreach initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication skills in English (Spanish fluency a plus)
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible hours including weekends
- Philadelphia residency preferred for local community focus
- Valid Pennsylvania driver's license if field visits required