Job Description
Join MetroConnect Solutions as a Local Customer Service Representative and become the heart of our community-focused service! We're seeking passionate individuals to deliver exceptional support to Washington D.C. residents while building meaningful relationships. Our team values empathy, problem-solving, and local pride. Enjoy competitive pay, comprehensive benefits, and career growth opportunities. Apply now for our exclusive hiring event!
Responsibilities
- Respond to inbound customer inquiries via phone, email, and chat with professionalism and speed
- Resolve service issues for D.C. residents including utility billing, technical support, and account management
- Document interactions accurately in CRM systems while maintaining strict confidentiality
- Collaborate with local teams to implement community-specific service improvements
- Meet performance targets for first-call resolution and customer satisfaction (CSAT)
- Participate in ongoing training on D.C. regulations and company products
- Support local outreach initiatives to enhance community engagement
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environment
- Exceptional communication skills with clear, empathetic delivery
- Proficiency with CRM software and Microsoft Office Suite
- Ability to navigate multiple systems simultaneously while maintaining accuracy
- Strong problem-solving skills with creative resolution techniques
- Residency in D.C. metro area or deep community knowledge required
- Available to work flexible shifts including weekends during peak seasons