Job Description
Join our dynamic team at Premier Solutions Group as a Local Customer Service Representative! We're urgently hiring passionate individuals to deliver exceptional support to our Houston-based clients. This full-time position offers competitive pay, comprehensive benefits, and growth opportunities in a fast-paced environment. Our upcoming hiring event on October 15th is your chance to interview immediately and start your career with a leader in customer satisfaction. Apply today to secure your spot!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service-related issues using internal systems
- Document interactions accurately in CRM databases while maintaining data integrity
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed performance metrics including call quality and resolution times
- Participate in ongoing product training to maintain service excellence
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in local market
- Proficient with CRM software (e.g., Salesforce, Zendesk)
- Strong typing skills (40+ WPM) and basic MS Office knowledge
- Ability to work flexible shifts including weekends
- Spanish bilingual skills highly valued
- Valid Texas driver's license for occasional off-site events