Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and launch your career in customer excellence! We're seeking passionate individuals to deliver exceptional support to our Texas-based clients. Enjoy comprehensive paid training, competitive benefits, and a supportive team environment. This full-time position offers stability, growth opportunities, and the chance to make a real impact in your community. Apply today and start your rewarding journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet performance metrics for call handling and resolution
- Stay updated on product knowledge and company policies
- Proactively identify opportunities for service enhancement
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Proficiency with Windows OS and CRM software
- Ability to work flexible shifts including weekends
- Positive attitude and resilience under pressure
- Must pass background check and drug screening