Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and experience the freedom of daily pay! We're seeking passionate professionals to deliver exceptional customer support directly from our Sacramento hub. Enjoy competitive hourly rates, paid training, and a dynamic team environment where your contributions are recognized daily. Perfect for individuals seeking financial flexibility without sacrificing career growth.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with exceptional professionalism
- Resolve billing, technical, and service issues using CRM systems
- Document interactions accurately in customer databases
- Collaborate with support teams to ensure seamless service delivery
- Meet/exceed performance metrics including CSAT scores and resolution times
- Identify upsell opportunities to enhance customer experience
- Participate in ongoing training to maintain product knowledge
Qualifications
- High school diploma or equivalent required; associate degree preferred
- 1+ years customer service experience in local market
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible schedule availability including weekends
- Passion for Sacramento community engagement