Job Description
Join our dynamic team as a Local Customer Service Representative in Louisville, KY! We're seeking passionate individuals to deliver exceptional customer experiences with the unique benefit of daily pay. This role is perfect for those who value financial flexibility while making a real impact in our community. Our company culture thrives on growth, recognition, and work-life balance, with opportunities for advancement and cross-training.
Why Choose Us?
• Daily pay options through our partnership with PayActiv
• Comprehensive benefits package (health, dental, vision)
• On-the-job training and career development paths
• Collaborative team environment with monthly performance bonuses
• Illinois hiring event scheduled for September 15th – open to all qualified candidates!
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels with empathy and efficiency
- Process orders, returns, and service requests while maintaining accurate documentation
- Collaborate with cross-functional teams to resolve complex customer issues
- Meet or exceed performance metrics including call quality and resolution rates
- Identify upsell opportunities to enhance customer satisfaction and company revenue
- Participate in regular training sessions to stay updated on products and policies
- Contribute to team success by sharing best practices and supporting colleagues
Qualifications
- High school diploma or equivalent; associate degree preferred
- Minimum 1 year customer service experience in a call center or retail setting
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional communication skills with clear articulation and active listening
- Ability to multitask in a fast-paced environment while maintaining composure
- Strong problem-solving skills with attention to detail
- Flexibility to work evenings, weekends, and holidays as needed
- Valid driver's license for occasional off-site duties