Job Description
Join ConnectLocal Solutions as a Local Customer Service Representative and enjoy the convenience of daily pay! We're seeking passionate individuals to deliver exceptional support to our Portland community. As a cornerstone of our team, you'll resolve inquiries, build relationships, and contribute to customer satisfaction with every interaction. Our hiring event offers immediate opportunities for career growth in a supportive environment. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues using CRM tools and knowledge bases
- Document interactions accurately in our customer management system
- Collaborate with cross-functional teams to address escalated concerns
- Meet performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in a local business context
- Exceptional communication and active listening skills
- Proficiency with Microsoft Office Suite and CRM software
- Ability to thrive in a fast-paced, team-oriented environment
- Flexibility to work evenings/weekends as needed
- Valid Oregon driver's license for occasional field visits