Job Description
Join our award-winning customer service team in Charlotte and experience the freedom of daily pay! We're hiring passionate individuals to deliver exceptional support to our growing client base. As a Local Customer Service Representative, you'll be the face of our brand while enjoying competitive wages, flexible scheduling, and immediate payment options. Our modern downtown office offers collaborative workspaces, comprehensive training, and career advancement opportunities. Attend our exclusive Texas hiring event to learn about cross-location mobility programs and special incentives for bilingual candidates. Apply today and start earning tomorrow!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Process orders, returns, and account updates using our CRM platform
- Collaborate with support teams to resolve escalated issues within 24 hours
- Document interactions accurately in our ticketing system
- Meet daily performance metrics for call quality and resolution times
- Participate in weekly training sessions to enhance product knowledge
- Support bilingual customers (Spanish/English) as needed
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in a fast-paced environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to type 40+ WPM with 98% accuracy
- Strong problem-solving and conflict resolution abilities
- Flexibility to work weekends and holidays during peak seasons
- Positive attitude with a service-first mindset