Job Description
Join our dynamic team at Raleigh Customer Connect Solutions as a Local Customer Service Representative and enjoy the flexibility of daily pay! We're hosting an exclusive hiring event in Raleigh, NC, for motivated individuals ready to deliver exceptional customer experiences. This role offers immediate compensation, comprehensive training, and a supportive environment where your contributions are recognized daily.
As a cornerstone of our operations, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. With our innovative daily pay program, you can access your earnings immediately after each shift – no more waiting for payday! Perfect for those seeking financial flexibility and career growth in Raleigh's thriving service sector.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and speed
- Resolve billing, product, and service issues using CRM tools and established protocols
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics (CSAT, AHT, FCR) while maintaining quality standards
- Participate in daily team huddles to share best practices and process updates
- Identify upsell opportunities and cross-reference customer accounts for additional services
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in retail, tech, or call center environments
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional verbal/written communication skills with neutral accent
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving skills and emotional intelligence
- Flexibility to work evenings/weekends during peak seasons
- Valid NC driver's license and reliable transportation for on-site shifts