Job Description
Join Denver's fastest-growing customer service team! We're seeking passionate individuals to represent our local clients with exceptional care. As a Local Customer Service Representative, you'll be the voice of our Denver-based businesses, resolving inquiries with professionalism and warmth. No experience required – we provide comprehensive paid training to ensure your success. Enjoy a supportive team environment, competitive benefits, and opportunities for career advancement within our Denver headquarters.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve billing issues, product questions, and service complaints
- Update customer records and maintain accurate documentation
- Collaborate with Denver-based teams to escalate complex issues
- Meet/exceed performance metrics for resolution time and satisfaction
- Participate in ongoing training to refine product knowledge
- Represent Denver businesses with brand-aligned communication
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal/written communication skills
- Strong problem-solving abilities and patience
- Basic computer proficiency (typing 30+ WPM)
- Ability to work flexible shifts (including weekends)
- Passion for helping Denver residents
- Reliable transportation to our downtown Denver office
- Positive attitude and team-oriented mindset