Job Description
Join our award-winning customer service team in Detroit! We're seeking passionate individuals to represent our community-focused brand. As a Local Customer Service Representative, you'll be the voice of our company, delivering exceptional support to Detroit residents. Enjoy a comprehensive benefits package, career advancement opportunities, and a supportive team environment. No experience required – we provide paid training to set you up for success!
What We Offer:
- Full-time position with competitive salary
- Comprehensive paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
Responsibilities
- Respond to customer inquiries via phone, email, and in-person
- Resolve billing issues and service concerns efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Participate in ongoing training and development
- Represent company values in all customer interactions
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment
- Basic computer proficiency
- Customer service mindset with empathy
- Reliable transportation to downtown Detroit office
- Passion for helping local community members
- No prior experience required – training provided