Job Description
Join our award-winning team as a Local Customer Service Representative in El Paso, TX! We're seeking compassionate professionals to deliver exceptional support to our community. No experience needed – we provide comprehensive paid training to equip you with the skills for success. Enjoy competitive pay, full benefits, and opportunities for advancement in a supportive environment.
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries efficiently
- Process orders, returns, and account modifications with precision
- Document interactions using CRM systems while maintaining confidentiality
- Collaborate with team members to resolve complex escalations
- Meet performance metrics including call quality and resolution times
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong communication skills in English and Spanish (bilingual preferred)
- Proficiency with basic computer applications
- Customer-focused mindset with problem-solving abilities
- Ability to work flexible shifts including weekends
- El Paso residents strongly encouraged to apply
- Valid Texas ID required