Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and launch your career in a dynamic, people-first environment! We're seeking passionate entry-level professionals to deliver exceptional support to our diverse client base in Seattle and Florida. This role offers comprehensive training, competitive compensation, and clear growth pathways within our healthcare services division. Our upcoming hiring event on May 20th provides a direct opportunity to meet hiring managers and secure your spot on our team. Apply today to become part of a company that values your development and community impact!
Responsibilities
- Deliver empathetic, efficient customer support via phone, email, and chat for healthcare clients
- Resolve inquiries using CRM systems while maintaining accurate documentation
- Collaborate with cross-functional teams to address complex client needs
- Contribute to process improvement initiatives to enhance service quality
- Participate in ongoing training to master product knowledge and communication techniques
- Uphold HIPAA compliance and confidentiality standards in all interactions
Qualifications
- High school diploma or equivalent; college coursework preferred
- 0-2 years customer service or related experience
- Proficiency with Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in a fast-paced healthcare environment
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including evenings/weekends