Job Description
We are seeking a dynamic Customer Service Representative to join our growing team in Nashville, TN. If you thrive in a fast-paced environment and love helping others, we want to meet you.
As a vital link between our company and our clients, you will handle inquiries with empathy and efficiency. We offer a comprehensive benefits package and a supportive culture that values your contributions.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Log detailed and accurate interactions into our CRM database to track customer history and feedback.
- Collaborate with cross-functional teams to resolve complex issues and improve service protocols.
- Identify trends in customer feedback to suggest improvements for products and services.
Qualifications
- High school diploma or equivalent; associate degree preferred.
- Previous experience in customer service or a related field is required.
- Excellent verbal and written communication skills.
- Proficiency with computer systems, CRM software, and Microsoft Office Suite.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Ability to work a flexible schedule, including weekends and holidays.