Job Description
Join our dynamic team at CityConnect Solutions for an exciting entry-level Customer Service Representative position in the heart of New Orleans! We're hosting a hiring event to find passionate individuals eager to build careers in customer service. No experience required – we provide comprehensive training!
As a key member of our support team, you'll be the first point of contact for local customers, delivering exceptional service that builds loyalty and trust. This is your opportunity to launch a rewarding career in customer support while making a tangible impact on your community.
Why Choose Us?
- Competitive starting salary with performance-based bonuses
- Comprehensive 4-week paid training program
- Clear career advancement path to team lead/supervisor roles
- Comprehensive benefits package (health, dental, vision)
- Fun, collaborative work environment in downtown New Orleans
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve customer issues using company systems and protocols
- Update and maintain accurate customer information in CRM database
- Collaborate with support teams to resolve complex customer concerns
- Meet/exceed performance metrics for customer satisfaction and resolution rates
- Document all interactions and resolutions in compliance with company policies
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Basic computer literacy and typing proficiency (30+ WPM)
- Ability to remain calm under pressure and de-escalate situations
- Positive attitude with genuine desire to help others
- Reliable attendance and punctuality
- Willingness to work flexible shifts including weekends
- No prior experience necessary – training provided