Job Description
Join Fort Worth Community Solutions at our exclusive hiring event for passionate individuals ready to make a difference in our local community! We're seeking dedicated Customer Service Representatives to become the voice of our city, delivering exceptional support to residents and businesses across Fort Worth. Enjoy competitive pay, comprehensive benefits, and the opportunity to grow your career in a supportive environment where your skills truly matter.
Why Join Us?
- Local impact: Serve Fort Worth neighbors directly
- Career growth: Clear advancement paths
- Supportive culture: Team-based environment
- Stable hours: Monday-Friday schedule
Responsibilities
- Handle inbound/outbound calls, emails, and live chats from Fort Worth residents
- Resolve service inquiries, billing concerns, and technical issues
- Document interactions accurately in CRM systems
- Collaborate with local teams to address community-specific needs
- Maintain customer satisfaction scores above 95%
- Participate in ongoing training on local services and protocols
- Contribute to process improvements for local customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local business context
- Strong communication skills with clear, friendly Fort Worth-area dialect
- Proficiency with CRM software and Microsoft Office Suite
- Ability to navigate multiple systems simultaneously
- Problem-solving mindset with attention to detail
- Flexibility to work occasional evenings during peak seasons
- Must pass background check and drug screening