Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and kickstart your career in a supportive environment with comprehensive paid training! We're seeking dedicated individuals in Milwaukee, WI, and Illinois to deliver exceptional customer experiences while building long-term professional growth. Our full-time roles offer competitive pay, benefits, and advancement opportunities within our expanding healthcare services network.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, scheduling, and service-related issues while maintaining company standards
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with healthcare providers and insurance partners to ensure seamless service delivery
- Meet/exceed performance metrics including call resolution time and customer satisfaction scores
- Participate in ongoing training to master new systems, products, and compliance protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in healthcare, insurance, or call center environments
- Exceptional verbal/written communication skills and active listening abilities
- Proficiency with Microsoft Office Suite and CRM platforms (training provided)
- Ability to navigate multiple systems simultaneously while maintaining attention to detail
- Flexibility to work rotating shifts including evenings and weekends
- Strong problem-solving skills and emotional intelligence in high-pressure situations