Job Description
Join our award-winning customer service team in Pennsylvania! We're seeking passionate individuals to become Local Customer Service Representatives with comprehensive paid training. No experience required – we'll equip you with all skills needed to thrive. Enjoy a stable career with competitive benefits, growth opportunities, and a supportive team environment in the heart of Philadelphia.
As a valued team member, you'll deliver exceptional local service while building meaningful customer relationships. Our paid training program ensures you master communication techniques, problem-solving, and our proprietary systems. Work full-time with consistent schedules, health benefits, and performance-based bonuses.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and service issues using company resources and protocols
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT scores and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
- Support local community initiatives representing our brand values
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal/written communication skills with empathy and patience
- Proficient in Microsoft Office and basic computer navigation
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including weekends if required
- Passion for helping others and representing Pennsylvania communities
- Reliable transportation to our Philadelphia facility