Job Description
Join CityConnect Solutions as a Local Customer Service Representative and become the heart of our Philadelphia community! We're seeking passionate individuals to deliver exceptional support to our valued customers. This full-time role offers stability, growth opportunities, and the chance to make a real difference in people's lives. Our upcoming hiring event is your gateway to a rewarding career with comprehensive benefits, including health insurance, paid time off, and professional development programs.
Responsibilities
- Deliver exceptional customer support via phone, email, and in-person interactions
- Resolve inquiries and complaints with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics including call quality and resolution times
- Identify opportunities for process improvements
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience
- Exceptional communication and active listening skills
- Proficiency with Microsoft Office and CRM software
- Ability to thrive in a fast-paced environment
- Strong problem-solving abilities
- Valid Pennsylvania driver's license (for occasional field visits)
- Ability to work flexible shifts including weekends