Job Description
Join Memphis Customer Solutions as a Local Customer Service Representative and kickstart your career with comprehensive paid training! We're seeking dedicated professionals to deliver exceptional support to our Memphis community. Enjoy a stable full-time role with competitive pay, benefits, and growth opportunities in a collaborative environment. No prior experience required – we provide all the tools and training you need to succeed!
Why Work With Us?
- Competitive hourly wages + performance bonuses
- Comprehensive paid training program
- Health, dental, and vision benefits
- Clear career advancement path
- Supportive team culture
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, account, and service-related issues
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed performance metrics for quality and efficiency
- Participate in ongoing training and development programs
- Provide feedback to improve customer experience processes
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to work in a fast-paced team environment
- Basic computer proficiency and typing skills
- Positive attitude and problem-solving mindset
- Reliable transportation to our Memphis office
- Ability to work flexible hours including evenings/weekends if needed